Effective Date: 01-08-2025

Dmonei ("we", "our", or "us") respects your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use our mobile app and website at https://www.dmonei.com.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Date of birth (if applicable)
• Government-issued ID (if required for verification)
• Billing and payment information

b. Financial Information

• Bank account details
• Transaction history
• IBAN or wallet addresses (if applicable)
• Payment preferences

c. Device and Usage Information

• IP address
• Device type, operating system, model
• App usage data (pages visited, clicks, time spent)
• Crash logs and diagnostic data

d. Location Information

• Approximate location based on IP
• (Optional) precise location if you allow access via your device settings

e. Cookies and Tracking Technologies (on the Website)

• Cookies to manage sessions and preferences
• Analytics and advertising cookies (Google Analytics, etc.)

2. How We Use Your Information

We use your data to:

• Provide and operate our services
• Verify identity and perform KYC/AML checks
• Process payments and manage transactions
• Send important updates and account alerts
• Improve app and website performance
• Ensure compliance with legal obligations
• Detect and prevent fraud or misuse

3. Sharing of Information

We do not sell your personal information.

We may share information with:

• Trusted third-party providers (e.g., payment processors, identity verification providers)
• Regulatory or legal authorities when required by law
• Hosting and analytics providers (e.g., Google Cloud, Firebase, etc.)
• Other parties if the company is involved in a merger, acquisition, or asset sale

4. Your Rights and Choices

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw your consent at any time
• Request data portability (where applicable)

To exercise your rights, contact us at: direction@dmonei.com

You can also manage permissions (e.g., location access) in your mobile device settings.

5. Data Retention

We retain your personal data only as long as necessary for:

• Legal, regulatory, and compliance purposes
• Operating and improving our services
• Protecting against fraud and abuse

When no longer needed, your data will be securely deleted or anonymized.

6. Data Security

We use industry-standard encryption and security protocols to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect or solicit personal information from anyone under 13 years of age.

8. International Transfers

If you are located outside the country where our servers are hosted, your information may be transferred, processed, and stored in a different country with data protection laws that may differ from those of your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://www.dmonei.com/privacy-policy/, with the updated effective date.

10. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Email: direction@dmonei.com
Website: https://www.dmonei.com

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